Required by the Times

I have decided to subscribe to the print edition of the Times.

Going to their page http:offers.elpasotimes.com/SVV, I get to a page that ostensibly will allow me to select the level of service that I want.

When I click on the “Select” button the screen refreshes but does not allow me to enter any information.

I decided to use their “web chat” feature.  Below is the transcript of what occurred:

New party (‘incapable’) has joined the session
Welcome to chat!
Message:
All agents are currently assisting other customers, please wait for the next available agent.
New party (‘Brittani’) has joined the session
Brittani:
Hello Incapable, my name is Brittani. Thank you for being a valued subscriber and reaching out to customer service today. I’m glad I got your chat. How may I assist you today?
incapable:
I am trying to subscribe to the newspaper through your web page. When I pick the “Select” button the screen refreshes. How do I proceed?
Brittani:
I apologize for this issues you are having signing up through our website.
Brittani:
If you can not get the page to process you will be required to contact us via phone at 800-351-1677 M-F 8am to 7pm.
Brittani:
Chat agents do not have the ability to process payment information to start a new account. This is for the privacy and security of our customers. I apologize for any inconvenience this may cause.
Brittani:
Is there anything else I may assist you with today?
incapable:
thank you
Brittani:
You’re welcome. Thank you for contacting The El Paso Times! Have a great day.

Required?

I think not.

We deserve better

Brutus

9 Responses to Required by the Times

  1. mamboman3 says:

    Ever since they moved to Los Angeles, customer service sucks. I was getting outrageous bills even after sending in my monthly payments. Finally reached somebody who told me Los Angeles wasn’t getting the payments that I was still sending to local address and it took almost a month before the payments were forwarded to Los Angeles. Finally I realized I had to change the address I was sending payments to.

    Like

  2. Emma says:

    I have had correspondence with the Times — both on-line and via phone. There service is no worse — no, it is not as bad — as other companies I am forced to deal with. Customer service died. (Don’t ever, ever try Magic Jack’s on-line help!) With the exception of Nordstrom’s, take a tranquilizer before going to on-line chat.

    Like

  3. Eastsider says:

    After missing the article on “Miners Struck Gold” I also decided to upgrade my subscription. I went from paying $11 a month for online only to paying $18 a month for online and everyday delivery of the print edition. I encountered no problems during my transaction. I received my printed edition the very next day.

    Like

    • Brutus says:

      Still waiting for mine. I used snail-mail.

      Brutus

      Like

      • Eastsider says:

        You might be waiting for a while. I was pleasantly surprised to receive a call from El Paso Times around noon asking if I had received the printed edition. Given it was an automated call but it was still a nice customer service gesture.

        Like

  4. anonymous says:

    The problems you encountered are God’s way of telling you not to subscribe.

    Like

  5. Homeowner777 says:

    The Chat person didnt give you a clickable link either. . . so that you could go around the nonsense and get to a Buy-it Page.

    (If I were running this. . . there would be several alternative simple buying pages on different servers to accommodate customers/ orders/ and go around any issues/ servers down/ out-of-order or power problems.) This cost basically . . .NOTHING extra to do this.

    Here they had a Live Fish on the line and they let it get away.
    You realize that MOST of the newspaper subscribers are older people and hearing loss goes with that and THOSE/ ANYONE really, with hearing loss are not comfortable with ordering over the phone.
    ( Or.; . . just can’t with severe hearing loss.)

    The El Paso Times is not complying with the Disabilities Act, allowing disabled / hearing impaired people to buy the same services as those without hearing disability.

    Many of the returning Veterans . . .HAVE Hearing Loss now.
    The El Paso Times needs a phone call from the Texas Attorney General’s Office !

    (The Hearing Impaired and totally Deaf. . . buy 90% of their stuff online, so they wont have to deal with salesmen that talk too fast. )
    The read everything, so PRINTED newspapers are right up their alley. . . . . .

    The Internet is a Godsend for the Hearing Impaired.
    Ordering everything. Chat rooms. Blogs. ebay. etsy. All made for the Hearing Impaired and . . . the rest of you never know that many of the people on the blogs and chat rooms . . . are deaf.

    Deaf people also sell online. Most have business that are Online-Internet/ Email based and chances are. . . that every one of you have ordered from deaf people and never knew it.

    Many Veterans are Hearing Impaired or soon will be. . .
    as shell shock, explosions are unplanned and the Vet. is not wearing ear protection. Hearing Loss can take 10-15 years to get to the point of being so bad. . . they withdraw from society.

    Hearing Loss is accumulative so an explosion now may take 10 years for the Hearing Loss to set in. This is/will be another expense for returning veterans that should be included in the budget for helping Vets.

    The El Paso TImes needs a phone call from the Texas Attorney General’s Office.

    Like

  6. Deputy Dawg says:

    El Paso Times subscription services were moved out of El Paso and to either Geogia or Arizona. And they wonder why no one wants newspapers anymore..

    Like

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