One of the visitors to the round table the other day told us how he took some extra time and solved a problem.
It seems that a person from his dentist’s office called to cancel his appointment. The next time the dentist could see this person was six weeks out.
Our patient explained that since the appointment was cancelled for the convenience of the office, it would be appropriate to have an appointment scheduled earlier. The clerk refused.
The patient asked that the dentist be put on the phone. That actually happened. When the dentist learned what the situation was a more timely appointment was made.
There was a retired physician at the table. He remarked that he used to call his office posing as a patient. Much to his surprise he found out that he did not see patients after 3PM on Wednesdays. He also learned that according to his office he would be out of town on days where he knew he would be in town.
The point here is that sometimes staff manipulates the bosses even in private business, just like what happens at the city.
In the case of a private business a timely call to the boss might straighten out an unacceptable situation. I can’t make any promises with our local governments.
Eternal vigilance is the cost of liberty.
Cato
elpasospeak 
Geez, what part of “Don’t call me, I’ll call you.” don’t you folks get? It’s bad enough, that my staff and I are expected to work four full days and a 40-hour week. Now, you want us to squeeze in your calls in between talking to the VIPs who really call the shots in El Paso? If you have something to say, please just e-mail me at my personal e-mail address: jw@____.com.
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