Unfortunately we are seeing a customer relations trick that is designed to stiff-arm the consumer more and more.
The other day I asked a Netflix employee to transfer me to his superior. The employee was not willing to solve the problem that Netflix had created. I suspected that the employee was following company policy so I wanted to move the issue up the chain of command.
The Netflix employee told me that he was not allowed to transfer my call to anyone up the chain.
I fired them.
Also last week I heard two UTEP students talking about difficulties they were having with different administrators at the school. They told each other about having been denied the ability to speak with someone higher up the management chain.
We deserve better